INTERNATIONAL ORDERS:

BeScented’s International Shipping Policy (shipping outside of the continental United States) BeScented can ship internationally. If you order is going on a plane (this does include the Caribbean Islands, Puerto Rico, Alaska, Hawaii, Military addresses), all of your fragrance and essential oil flashpoints MUST be 200 degrees or above. We CANNOT make exceptions to this policy. Unfortunately, due to the time it takes to pack an order and prepare the shipping (customs paperwork), we are unable to prepare shipping quotes prior to an order being placed. Please be assured that we will ship your order in the most economical method available and we do not markup shipping charges (make a profit on it). We are sensitive to international shipping costs on our customers’ end. The customer is responsible for paying any and all customs charges. Shipping to Canada. Heavy orders or orders containing fragrances with flashpoints under 200 MUST go UPS ground. Smaller orders or orders containing fragrances with flashpoints over 200 can go USPS.

NO REFUNDS:

If you refuse a package, shipping is non-refundable and your product will be destroyed. No one wants to be sold a returned product. Absolutely no refunds.

ISSUE RESOLUTIONS:

Should there be a problem with your order, please contact us.

ORDER CHANGES/CANCELLATIONS:

Once you have placed an order, we are unable to make price adjustments or apply discounts or coupon codes. Should you request to cancel an order and we are able to honor the request there will be a 20% administration/restocking fee that will be deducted from the refund. Not all orders will be able to be cancelled due to processing time. We strive to ship all orders as quickly as possible. Thank you for understanding.

COUPONS:

We would like to inform our valued customers that we have updated our coupon policy. As much as we would love to accommodate requests to add a coupon to an order that has already been placed, we regret to inform you that we are no longer able to do so. This is due to our website’s tracking system that records coupon usage. Our marketing team allocates a certain amount of dollars per coupon, and manually adding a coupon to an order makes it difficult for us to track this information across thousands of orders. By adhering to this policy, we can ensure that our prices remain affordable for everyone. We apologize for any inconvenience this may cause and thank you for your understanding.