Due to the nature of our products, all sales are final. Cannot be returned or exchanged. If there is a problem with your order, please contact us within 3 days of receipt of package and we will do all we can to make it right. Photos of products in question must be supplied if requested from BeScented. All inquires must be sent by email on the contact page of the website. Messages sent via Facebook may not be responded to. BeScented offers no warrantees, written or implied for anything we sell. BeScented is not responsible for products you create using our supplies. Customers are responsible for testing our supplies in your recipes for compatibility and safeness. BeScented is not responsible for any errors or omissions on this website or on the labels of the products we sell. We reserve the right to change our prices at any time without notification.